Use Cases

SynXis provides several use cases for retrieving reservations via GET operations. All search criteria in the request must match the reservation before it will be included in the response.

Please Note: This API is flexible and provides many ways to retrieve reservations. If the search parameters are too broad, then the results may be paginated or the response may not return due to a timeout error. It is recommended to provide as many search parameters as possible to narrow down the results and avoid these issues.

REST Method/Endpoint

Method	Endpoint
`GET`	https://[environment]/v1/api/reservation
`GET`	https://[environment]/v1/api/reservation/hotel/{hotelId}/{id}

Booking Channels

Retrieve reservations based on the channel that the reservation was created in.

Parameter	Description	Type
bookingChannel	Booking Channel of the reservation	String

Sample Request

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&bookingChannel=WEB

Central Reservation Office (CRO)

Retrieve reservations by a CRO.

Parameter	Description	Type
cro	SynXis CR Id for a Central Reservation Office (CRO).	String

Sample Request

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&cro=14160760

Group Reservations

Retrieve group or non-group reservations. By default, the response will include group and non-group reservations unless the parameter isGroupReservation is specified.

Parameter	Description	Type
isGroupReservation	If true, indicates to retrieve group reservations.	Boolean

Sample Requests

Retrieve Group reservations (isGroupReservation=true)

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&isGroupReservation=true

Retrieve Non-Group reservations (isGroupReservation=false).

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&isGroupReservation=false

Guest Information

Retrieve reservations based on guest information.

Parameter	Description	Type
guestFirstName	Given/First name of a guest. Use % for a wildcard search.	String
guestLastName	Surname/Lastname of a guest. Use % for a wildcard search.	String
guestAddressCity	City associated with a guest.	String
guestPhoneNumber	Phone number of a guest	String
guestEmail	Email address of the guest.	String
guestMembershipId	Loyalty Membership number of the guest.	String
guestProgramId	Loyalty Program that the guest is a member of.	String

Sample Requests

Guest First Name, Last Name and Email

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&guestFirstName=Larry&guestLastName=Walker&guestEmail=larry.walker@email.com

Guest First Name (with wildcard '%') and Last Name

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&guestFirstName=L%&guestLastName=Walker

Guest Last Name, City and Phone number

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&guestLastName=Walker&guestAddressCity=Denver&guestPhoneNumber=555-123-4567

Guest Loyalty Membership Information

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&guestMembershipId=112345678&guestProgramId=LOYALTYPROGRAM

On Property Status

Retrieve reservations based on the PMS status.

Parameter	Description	Type
onPropertyStatus	On-property status of the reservation Values: CheckedOut, InHouse, NoShow, TurnAway, PreArrival	String

Sample Request

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&onPropertyStatus=InHouse

Rate Plan Code

Retrieve reservations based on Rate Code(s).

Parameter	Description	Type
rates	Rate code(s) to use in the search.	[String]

Sample Request

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&rates=BAR

Reservation Dates (Arrival, Departure, Deposit)

Retrieve reservations based on arrival, departure or deposit due dates.

Parameter	Description	Type
arrival	Arrival dates used in the search. If blank, the search will include all dates. Values are start and end dates delimited by a semi-colon (;).	String
departure	Departure dates used in the search. If blank, the search will include all dates. Values are start and end dates delimited by a semi-colon (;).	String
depositDueDate	Deposit due date range, start and end dates delimited by a semi-colon (;).	String

Sample Requests

Arrival - Single Date

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&arrival=2022-11-01;2022-11-01

Arrival - Date Range

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&arrival=2022-11-01;2022-11-30

departure - Date Range

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&departure=2022-11-01;2022-11-02

depositDueDate - Date Range

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&depositDueDate=2022-12-21;2022-12-22

Reservation IDs

Retrieve reservations based on IDs associated to a reservation

Parameter	Description	Type
anyReferenceNumber	The reference number provided will be matched to itinerary number, confirmation number, guest CRS reference number and cancellation number, in that order. The first match will be returned.	String
crsConfirmationNumber	CRS confirmation number(s)	Array[String]
pmsConfirmationNumber	PMS confirmation number(s).	Array[String]
itineraryNumber	Itinerary number	String

Sample Requests

Retrieve reservations using anyReferenceNumber

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&anyReferenceNumber=12723B0000404

Retrieve reservations using crsConfirmationNumber

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&crsConfirmationNumber=CIAOTMH

Retrieve reservations using pmsConfirmationNumber

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&pmsConfirmationNumber=3428683

Retrieve reservations using itineraryNumber

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&itineraryNumber=12723B0000404

Reservation Status

Retrieve reservations based on the current reservation status

Parameter	Description	Type
status	Identifies the reservation status. Values: Booked, Cancelled, Confirmed, Ignored, OnHold, PendingModify, PaymentPending, Requested, Released, Stored, Waitlisted	String

Status	Description
Stored	Includes all information related to a reservation, but does not contain blocked inventory, confirmation number, or a confirmed price.
Booked	Indicates the "pending" state of a new reservation where inventory is decremented. A confirmation is generated; however, the reservation stays in a pending state until it is either Ignored or Confirmed.
OnHold	An extension of the Booked reservation status including decremented inventory but has some overriding attributes such as not needing a payment.
Confirmed	This is the final state of a valid reservation regardless of whether it is a new or modified reservation.
Waitlisted	Indicates an attempted booking where the requested product was not available, so the reservation is waitlisted and stored in the database for confirmation if the product becomes available. Guests receive a waitlist e-mail indicating that their reservation could not be confirmed at that time.
Cancelled	The final status of a canceled reservation.
Ignored	Indicates the final state of a pending reservation that is equivalent to it being (logically) deleted.
PendingModify	Indicates pending changes to a confirmed reservation where inventory is decremented. The changes stay in this status, and the changes stay in a pending state until the reservation is either Ignored by the system or Confirmed.

Reservation Response Details

Specify the type of data to include in the response.

view=Lookup (Basic Information)
view=DetailedLookup (Basic and some additional information)
view=Full (Full information)

Parameter	Description	Type
view	Specifies the amount of information to be returned for each reservation in the response. Values: Lookup, DetailedLookup, Full	String

Room Type

Retrieve reservations based on a Room Type Code

Parameter	Description	Type
roomTypes	Room type code(s) to use in the search.	String

Sample Request

/v1/api/hotel/reservation?hotel=13098&view=full&chain=12723&roomTypes=LUXT