Reservation Push - Cancel (OTA) | SynXis Developer Portal

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The OTA_Cancel message will be used to communicate the cancellation of reservation data from SynXis CRS to a hotel. Each reservation message will contain one reservation for a single hotel. Reservation download messages will only include multiple RatePlan elements if the system receiving the reservation message is configured in Control Center as supporting multiple rate plan reservations. Otherwise reservation download messages will be limited to one RatePlan element only.

Target Audience

PMS Integration

API Version

10.21

Authentication

Security Credentials

Service Action Code

OTA_CancelRQ

Sample Request

<OTA_CancelRQ EchoToken="96440fe1-7ba0-45d5-969d1af661cf2694" TimeStamp="2019-07-01T11:26:52" Version="4" CancelType="Cancel" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.opentravel.org/OTA/2003/05">
    <POS>
        <Source>
            <RequestorId Type="Synxis" ID="1">
                <!-- ID must be same as Primary Channel used to Book-->
                <CompanyName Code="SABRE"/>
            </RequestorId>
        </Source>
    </POS>
    <UniqueID Type="14" ID="10001SY000001" ID_Context="CrsConfirmNumber"/>
    <UniqueID Type="14" ID="9991100" ID_Context="PmsConfirmNumber"/>
    <UniqueID Type="14" ID="" ID_Context="Synxis"/>
    <Verification>
        <PersonName>
            <NamePrefix>Pr.</NamePrefix>
            <GivenName>John</GivenName>
            <MiddleName>G</MiddleName>
            <Surname>Smith</Surname>
            <!--NameSuffix>Sr.</NameSuffix-->
        </PersonName>
        <TelephoneInfo FormattedInd="false" PhoneTechType="1" PhoneNumber="1115551211" PhoneUseType="3"/>
        <TelephoneInfo FormattedInd="false" PhoneTechType="1" PhoneNumber="1115551212" PhoneUseType="3"/>
        <TelephoneInfo FormattedInd="false" PhoneTechType="5" PhoneNumber="1115551213" PhoneUseType="3"/>
        <Email>testguest@sabre.com</Email>
        <AddressInfo CompanyName="Sabre" FormattedInd="false" DefaultInd="false">
            <AddressLine>39 Chapel St.</AddressLine>
            <AddressLine>Suite 100</AddressLine>
            <AddressLine>Cubicle 10</AddressLine>
            <CityName>Newton</CityName>
            <PostalCode>02458</PostalCode>
            <StateProv>MA</StateProv>
            <CountryName>US</CountryName>
        </AddressInfo>
        <TPA_Extensions>
            <BasicPropertyInfo HotelCode="10001" HotelName="Test Hotel"/>
        </TPA_Extensions>
    </Verification>
    <CancellationContactPerson>
        <PersonName>
            <SurName>John Smith</SurName>
        </PersonName>
        <Telephone PhoneNumber="1115551211"/>
    </CancellationContactPerson>
    <Reasons>
        <Reason Type="CancellationReason">Reason Text</Reason>
        <Reason Type="CancellationComment">Comment Text</Reason>
    </Reasons>
</OTA_CancelRQ>

Sample Response

<OTA_CancelRS EchoToken="96440fe1-7ba0-45d5-969d1af661cf2694" TimeStamp="2019-07-01T11:26:52" Version="4" Status="Cancelled" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.opentravel.org/OTA/2003/05">
    <Success/>
    <UniqueID Type="14" ID="10001SY000001" ID_Context="CrsConfirmNumber"/>
    <CancelInfoRS>
        <UniqueID Type="14" ID="9991100" ID_Context="PmsConfirmNumber"/>
    </CancelInfoRS>
</OTA_CancelRS>